Privacy Policy

Effective date: 23 May 2026

1. Who we are

UKDocsSupport, operated by Cristian Martinescu (self-employed, UK), UTR: 29155663, acts as the data controller for this website and services.

Contact details: WhatsApp/Phone: +44 7723 422098 · Email: cristian@ukdocssupport.co.uk · Website: ukdocssupport.co.uk

2. Data we collect

- Identity and contact data (name, phone, email).
- Data required for administrative assistance (e.g., addresses, references, application information).
- Communications via WhatsApp, email and contact forms.
- Technical and usage data (cookies, analytics and website usage events).
- Optional supporting documents provided by the client. We do not intentionally collect special-category data; where necessary, we will explain the purpose and legal basis.

3. Purposes and legal bases (UK GDPR)

- Service delivery and communications: Art. 6(1)(b) – contract performance or pre-contract steps.
- Administration, security and abuse prevention: Art. 6(1)(f) – legitimate interests.
- Optional updates/marketing: Art. 6(1)(a) – consent (where applicable).
- Legal and accounting compliance: Art. 6(1)(c) – legal obligation.

4. Sharing your data

We may share data with service providers (hosting, email, analytics), communication platforms (including WhatsApp) and public bodies when you instruct us or where necessary to provide the service. We do not sell personal data.

5. International transfers

Some providers may process data outside the UK. Where this occurs, we apply appropriate safeguards (e.g., standard contractual clauses) or rely on adequacy decisions.

6. Retention

We retain data only as long as needed for the purposes collected. Transactional and accounting records may be kept for up to 6 years, as required by law.

7. Security

We implement reasonable technical and organisational measures to protect data from unauthorised access, loss or disclosure.

8. Your rights

You have the rights of access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent where relied upon. You may complain to the ICO (ico.org.uk). To exercise rights, contact us using the details above.

9. Cookies and analytics

We use essential and analytics cookies and traffic analysis tools. You can manage consent via the on-site banner and your browser settings. See our GDPR & Cookies Policy for full details.

10. Contact

For any data protection request: WhatsApp/Phone: +44 7723 422098 · Email: cristian@ukdocssupport.co.uk